Position Description

As an Enterprise Services Infrastructure Engineer, your role involves active contribution to the team, supporting, implementing, and optimizing critical IT infrastructure. You'll engage in hands-on work with cloud platforms, manage virtualization infrastructure, and oversee Windows Server environments. This role includes operational support, collaborating with cross-functional teams to implement projects that support scalable system designs, solutions, and policies, troubleshoot and resolve complex issues, and administer various software systems within the portfolio.

Core Duties and Responsibilities:

• Implement and manage enterprise cloud infrastructure, optimizing performance, cost, and scalability, ensuring compliance with security measures, and automating tasks for efficient management.
• Oversee daily operations of the VMware virtualization infrastructure, managing ESXi hosts, vCenter, and related components, with in-depth knowledge of VMware ESX fundamentals.
• Configure virtual machines, templates, clusters, and storage within the VMware environment, including the design and implementation of virtual desktop infrastructure or AVD. 
• Install, configure, and manage Windows Server operating systems, handling updates, patches, and security configurations. Design and administer critical Windows Server services such as Active Directory and Group Policy, while monitoring and optimizing system performance to ensure reliability and efficiency.
• Collaborate with cross-functional teams to seamlessly integrate cloud, VMware, and Windows Server technologies working closely with engineers, administrators, and developers to troubleshoot and optimize system performance, providing technical expertise and guidance for successful system integration and collaboration.
• Develop and maintain relevant documentation for enterprise infrastructure utilizing the ServiceNow platform to assist with daily operations and requests
• Ensure continuous operational uptime and optimal performance by actively collaborating with teams, troubleshooting issues, and improving service effectiveness.
• Participate in off hours on-call schedule
• Other duties as assigned.

Basic Qualifications

• Minimum of five years’ post-secondary education or relevant work experience

Working Conditions

• Occasionally required to work outside of normal business hours, and may be called during off hours

Additional Qualifications and Skills

Additional Information

The health of our workforce is a priority for Harvard University. With that in mind, we strongly encourage all employees to be up-to-date on CDC-recommended vaccines.

Please note that we are currently conducting a majority of interviews and onboarding remotely and virtually. We appreciate your understanding.

The Harvard Medical School is not able to provide visa sponsorship for this position.

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Commitment to Equity, Diversity, Inclusion, and Belonging

We are committed to cultivating an inclusive workplace culture of faculty, staff, and students with diverse backgrounds, styles, abilities, and motivations. We appreciate and leverage the capabilities, insights, and ideas of all individuals. Harvard Medical School Mission and Community Values

https://hms.harvard.edu/about-hms/campus-culture/mission-community-values-diversity-statement

EEO Statement

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.