Patient Guest Services Assistant I
Job Description
Join Cleveland Clinic Mercy Hospital and experience world-class healthcare at its best. Officially becoming a full member of the Cleveland Clinic Health System in 2021, Mercy Hospital offers a wide variety of medical specialties to the communities in and around Stark County. Here, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.
The Patient Guest ServicesAssistant I,servesasa highly visible brand ambassador and resource to patients, familymembersand visitors byfacilitatinga warm, caring,comfortableand informed experience at Main Campus.
A caregiver in this positionworksvariableday/evening/night/weekendshifts,7:00am—7:30pmor 9:00am—6:30pm.
A caregiver who excels in this role will:
Ensure patients, family members and visitors have peace of mind byutilizingthe Communicate with H.E.A.R.T. models, setting expectations and delivering empathetic care.
Greet,welcomeandassistpatients, guests, and colleagues by aiding, providing campus directions, obtainingwheelchairsand providing minimal transport.
Access patient information to confirm appointment times, appointment locations and room numbers.
Provide some concierge services toassistpatients and guests with accessing Internet information (driving directions, restaurants, shopping, and amenities) in the hospital and within the community.
Collaborate with leaders across the health system to design and implement improvement programs to enhance the overall patient experience.
Correct and/orreportsafety, maintenance, and cleaning needs.
Respond to Code Blue and CodeRedemergencies withappropriate equipment.
Coordinate patient needs with other departments.
Minimum qualifications for the ideal future caregiver include:
HighSchoolDiploma or GED
Basic computer skills(e.g.,Epic, outlook, and other internal systems)
Two yearsofexperience in a customer service role with at least one year providing face-to-face customer service
Preferred qualifications for the ideal future caregiver include:
Associate’sDegree
Physical Requirements:
- Normal or corrected vision, hearing and speech.
Personal Protective Equipment:
- Follows standard precautions using personal protective equipment as required.
Pay Range
Minimum hourly: $16.50
Maximum hourly: $16.50
The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic’s benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).
By embracing and understanding the diversity EVERY ONE brings, Cleveland Clinic has created an inclusive culture that promotes innovation, growth, and new ideas. This has enhanced our ability to attract the best global talent to provide the best patient experience possible. Cleveland Clinic is pleased to be an equal employment/affirmative action employer: Women/Minorities/Veterans/Individuals with Disabilities. Smoke/drug free environment.
