Intake Supervisor
City of Hope
Job posting number: #7324022 (Ref:JR-16991)
Posted: February 23, 2026
Application Deadline: Open Until Filled
Job Description
Intake Supervisor
About City of Hope,
City of Hope's mission is to make hope a reality for all touched by cancer and diabetes. Founded in 1913, City of Hope has grown into one of the largest and most advanced cancer research and treatment organizations in the U.S., and one of the leading research centers for diabetes and other life-threatening illnesses. City of Hope research has been the basis for numerous breakthrough cancer medicines, as well as human synthetic insulin and monoclonal antibodies. With an independent, National Cancer Institute-designated comprehensive cancer center that is ranked top 5 in the nation for cancer care by U.S. News & World Report at its core, City of Hope’s uniquely integrated model spans cancer care, research and development, academics and training, and a broad philanthropy program that powers its work. City of Hope’s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and cancer treatment centers and outpatient facilities in the Atlanta, Chicago and Phoenix areas.
The successful candidate:
Hours for this position are Monday - Friday 8am-5pm PST
Job Overview
The New Patient Experience Records Coordination Supervisor is responsible for providing oversight to the New Patient Experience Records Coordinators to lead the function of Intake/Medical Records. Overseeing the function of Intake/Medical Records ensures procurement of medical records on new incoming patients prior to their arrival to their first appointment. Function oversight also ensures proper documentation for follow up, tracking and reporting purposes. This role will require support to the team by proactively and creatively solving issues, oversee workflows, create process improvements, ensure quality outcomes, set goals and expectations for performance. The role includes reporting on metrics and tracking department Key Performance Indicators. This includes reporting on metrics at a minimum of weekly/monthly along with tracking to identify and address opportunities in real-time.
Job Qualifications
Bachelor’s degree or equivalent work experience REQUIRED
Minimum two years leadership experience REQUIRED
Excellent communication and problem-solving skills
Knowledgeable in Microsoft Office Suite
Requires appropriate internet services, speed and dedicated workspace to effectively work from home (Minimuminternet connection speeds of 75 Mbps download and 15 Mbps upload)
City of Hope is an equal opportunity employer.
To learn more about our comprehensive benefits, click here:Benefits Information
City of Hope employees pay is based on the following criteria: work experience, qualifications, and work location.
Salary / Pay Rate Information:
Pay Rate: $25.80 - $42.53 / hour
The estimated pay scale represents the typical [salary/hourly] range City of Hope reasonably expects to pay for this position, with offers determined based on several factors which may include, but not be limited to, the candidate’s experience, expertise, skills, education, job scope, training, internal equity, geography/market, etc. This pay scale is subject to change from time to time.
City of Hope is a community of people characterized by our diversity of thought, background and approach, but tied together by our commitment to care for and cure those with cancer and other life-threatening diseases. The innovation that our diversity produces in the areas of research, treatment, philanthropy and education has made us national leaders in this fight. Our unique and diverse workforce provides us the ability to understand our patients' needs, deliver compassionate care and continue the quest for a cure for life-threatening diseases. At City of Hope, diversity and inclusion is a core value at the heart of our mission. We strive to create an inclusive workplace environment that engages all of our employees and provides them with opportunities to develop and grow, both personally and professionally. Each day brings an opportunity to strengthen our work, leverage our different perspectives and improve our patients’ experiences by learning from others. Diversity and inclusion is about much more than policies and campaigns. It is an integral part of who we are as an institution, how we operate and how we see our future.
