Job Description

Job Overview
Support, maintain, monitor and implement the university's enterprise data, voice and wireless networks. Work with senior members of the network services team to provide incident support, fulfill customer requests and participate in the deployment of network hardware and configurations as part of the department's ongoing initiatives.

Essential Functions
Assist in supporting and deploying networking technology, including LAN/WAN (wired switches and routers), WLAN (wireless access points and controllers), network security (VPN, firewalls, and authentication systems), network support (DNS/DHCP, network management), and telephony (VoIP) services; specific duties will vary according to the life cycle and the technical complexity of the network and associated hardware and software.
Assist with configuration, maintenance, and management of enterprise network devices. Travel throughout the university’s campuses and to other remote facilities as necessary.
Assist in monitoring network traffic, utilization, and performance, testing and evaluating network systems to eliminate problems and make improvements.
Work with clients, technical staff and vendors on service request fulfillment, network implementation, optimization, and ongoing management.
Assist in troubleshooting system failures working closely with senior technicians to restore functionality; monitor incoming incident reports and work with other departments and end users to resolve problems.
After an initial six-month training period, participate in an after-hours Tier 2 support on-call rotation responding to network outage emergencies as defined in the department’s standard operating procedures; serve as the initial emergency escalation contact for Tier 1 (help desk) support.
Develop and maintain documentation for network systems to be used by other engineers or the university community.
Ensure the security of the university’s network by implementing the policies and practices that prevent and monitor unauthorized access, misuse or denial of service to a computer or other network-accessible resources.
Perform related duties based on departmental need. This job description can be changed at any time.
Required Education
Associate's Degree in Computer Science, Information Technology, Computer Engineering, or related field.
Two (2) years of relevant work experience and/or other specialized training can be used in lieu of education requirement.
Required Trainings/Certifications
Valid driver's license with an acceptable record.

Required Experience
Possess working knowledge of commonly used networking concepts, practices, and procedures.

Additional Qualifications Considered
CCNA.