Senior Epic Business Analyst - SER/Cadence
Dana-Farber Cancer Institute
Boston, MA
Job posting number: #7321848 (Ref:df47371)
Posted: December 5, 2025
Job Description
The Senior Epic Business Analyst - SER/Cadence will serve as a key member of the IS Epic Cadence team, with primary responsibility for supporting, troubleshooting and optimizing Epicâs SER (Epicâs provider and resource scheduling profiles) issues and advising on key workflows. This role is within the Cadence team and will provide cross-coverage with Scheduling support and training. The Sr. Analyst collaborates closely with operational stakeholders to translate business needs into scalable Epic solutions and ensures ongoing system reliability and performance.
This position is funded through September 2028 with the potential for extension.
Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.
- Submits and resolves issues in accordance with DFCI issue management processes
- Serves as the liaison to PeC for supported business area and participates in PeC BA meetings
- The Business Analyst may also be asked to lead small to medium projects that cross over multiple teams within the organization.
- Use higher level of experience and the grasp of the âbig pictureâ to handle more complex tasks
- Provides guidance/training to the Associate Business Analyst
- Recommends decisions / solutions to team and Business Analyst ÂManager to present to PeC
- Participates in vendor and user conferences as directed
- Participate in developing and managing project plans for new applications and/or major upgrades/enhancements
- Plan and conduct user acceptance testing of complex functionality, upgrades and fixes
- Assist in the guidance/training of Associate and Business Analysts
- Research, coordinate and complete special projects as necessary
- Works with other DFCI and PeC teams to research issues and develop solutions including assessing impacts to other areas
- Maintain and promote âbest practicesâ procedures, which follow the business unitâs framework, that guide how applications are supported, configured, upgraded, tested and used
- Provide backup support as necessary for key business operational responsibilities
- Manages implementation of decisions / solutions with team
- Support Credentialed Training activities as needed
- Bachelors Degree in Business, IT, or Healthcare preferred or minimum of 5 years of related work experience
- Minimum of 5 years related experience, including revenue cycle experience with healthcare finance systems.
- Working knowledge of PC applications, e.g. Microsoft Office, Visio
- Solid understanding of workflows relevant to the business team being supported
- Must have experience in developing and integrating business processes.
- Epic certification(s) desired or must obtain Epic Certification as outlined by program requirements.Â
Pay Transparency Statement
The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidateâs relevant experience, skills and qualifications.
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For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA)
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$91,900 - $119,500
At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are equally committed to diversifying our faculty and staff. Cancer knows no boundaries and when it comes to hiring the most dedicated and diverse professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.
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Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.
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