IT SUPPORT TECHNICIAN II
H. Lee Moffitt Cancer Center
Tampa, FL
Job posting number: #7235410 (Ref:hlj_52883)
Posted: April 8, 2024
Application Deadline: Open Until Filled
Job Description
IT Support Technician II
Position Highlights:
The IT Support Technician II provides in-person and/or remote technology support services to team members across the organization. In addition to providing break/fix support, the IT Support Technician II also assists with managing IT inventory, supports projects, and writes documentation for common processes. The IT Support Technician II uses a ticketing system to track and document their work. As an elevated role, the IT Support Technician II provides guidance to level 1 technicians and serves as a point of escalation for technical and operational matters.
Education and Credentials:
- High School Diploma/GED
- Five (5) years’ experience supporting the following hardware: desktops, laptops, thin clients, cellular phones, tablets, and related peripherals
- Five (5) years’ experience supporting Microsoft Windows 10 and Microsoft Office 365, including Word, Powerpoint, Excel, Outlook and OneDrive
- Five (5) years’ experience supporting networking technologies, including LAN, Wi-Fi, and VPN
- Five (5) years’ experience working with Active Directory, SCCM, ticket management software such as ServiceNow, and video communication software such as Zoom
- Two (2) years’ experience of customer service
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- Preferred Education : Bachelors Degree
- Preferred Certifications: A+, MCP, MCSA, Dell EMC Proven Professional, Apple Certified Mac Tech
- Preferred Experience: Three (3) years’ experience in a Healthcare IT position, one (1) year of exp supporting Apple Mac Desktops, laptops, ipads, and iphones, one (1) year exp in a level 1, team lead or other elevated role.
Mission To create a Moffitt culture of diversity, equity, and inclusion as we strive to contribute to the prevention and cure of cancer. Vision To advance and accelerate a culture of access, equity, and inclusion. Diversity is a priority at Moffitt and is meant "to promote a culture of diversity and inclusion as we contribute to the prevention and cure of cancer." The Enterprise Equity Department focuses its efforts on eliminating those obstacles to an individual’s ability to exist within their personal comfort zone at the cancer center. Everyone is important to meeting this priority. Addressing and responding to diversity and inclusion fosters an environment where mutual respect for diverse cultures, communication styles, languages, customs, beliefs, values, traditions, experiences and other ways in which we identify ourselves, is the expectation.
