Sr. Manager, Trade Operations Support
Job Description
The Sr. Manager, Trade Operations Support leads a team responsible for the oversight of multiple US/PR Trade Operations platform functions, including Serialization support, EDI, Material Master Data, backorder management, US Price Management, and SAP enhancements for the Pfizer US Pharmaceutical Trade Operations Customer Service organization. This colleague will work closely with Pfizer’s Trade Operations Customer Service, Global Supply, DC Operations, Serialization Team, and our SAP and Digital business partners to effectively meet the needs of Pfizer’s business operations and our direct pharmaceutical trade customers. This position requires the ability to work within and across the organization at multiple levels to drive change. This position requires knowledge of SAP to drive strategies around system and process enhancements to support business objectives while ensuring compliance with relevant laws and internal policies. This position will provide operational direction around Pfizer’s serialization and traceability solutions as well as support project implementation plans. This position will work closely with the Director, Operational Excellence to ensure Pfizer is aligned with industry peers and customer capabilities in support of our Serialization compliance roadmap. The position requires external interactions and will represent Pfizer’s views on industry matters and work groups related to supply chain security (serialization and traceability) with peer companies, trade customers and solution providers within the U.S. market. This position requires a strong understanding of the pharmaceutical trade channel customers, business drivers, and operating environment, including GS1 standards which will be leveraged for future business requirements.
ROLE RESPONSIBILITIES
Provide strategic direction to enhance the US Trade Operations team’s ability to achieve business objectives by developing and growing business partnerships, enhancing systems (including SAP and associated edge systems), improving processes, and understanding the needs of internal and external customers.
Works across all pharmaceutical US market operating segments to identify future business needs requiring SAP and operations support. Work collaboratively to gain alignment and ensure Trade operating plans and budgets support agreed upon goals.
Actively participate and provide strategic US market direction on SAP’s global community of practices forums, global master data forums and any other such on-going forum or limited duration team impacting US Trade Operations.
Leads, manages or participates on various trade operational/business optimization initiatives and sub-teams, including the coordination and project outcome for projects related to master data, serialization, system enhancements and other complex initiatives within Trade Operations.
Provide strategic US market direction around Pfizer’s serialization and traceability solutions as well as supports the operational implementation and ongoing maintenance of systems and processes to ensure compliance with the US Drug Supply Chain Security Act (DSCSA),.
Lead internal and external work efforts as necessary to advance Pfizer supply chain security strategies and drive industry alignment.
Provide periodic updates to U.S. business unit (BU) leaders and others keeping them apprised of evolving supply chain security mandates, impact to the business and efforts to ensure our compliance.
Work collaboratively with the Trade Leadership Team and other key colleagues to identify process gaps and improvement concepts across the business to enhance business value and ROI.
Provide strategic direction for Pfizer’s US Price Management system, ensuring accuracy and timely distribution.
Be a passionate advocate, leader and driver of efforts that ensure accurate material master data, and the alignment and adoption of industry standards and guidelines (e.g. GS1, ISO, HDA Bar Code, etc.) within Pfizer.
Lead colleague(s) responsible for the effective management of Pfizer Branded products in short supply, including monitoring of inventory, release of backorders, and distribution of Pfizer’s weekly internal and external product status report.
BASIC QUALIFICATIONS
Bachelor’s degree
7+ years’ experience, including people management
Exceptional knowledge of Customer Service & Supply Chain
Experience with SAP’s ECC ERP system, including enhancement management & EDI
Highly Organized and detail-oriented with the ability to handle competing priorities and ability to perform under pressure, with a bias for action
Demonstrated strong decision-making skills and an ability to understand complex processes and systems and their inter-relation across an organization
Strong communication skills as well as an ability to interact effectively with customers, peers, and cross-divisional leadership
Individual must have strong consultation, project management and relationship building skills and a proven track record of leading diverse cross-functional teams
PREFERRED QUALIFICATIONS
Masters Degree
Experience with SAP integrations and upgrades
Experience with serialization and/or DSCSA
Experience with SAP’s ATTP/ICH module
Experience with GS1’s data share standard EPCIS
Experience with reporting systems, including SAP’s Business Intelligence and/or Business Objects
Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.
PHYSICAL/MENTAL REQUIREMENTS
Work performed in an office/desk environment.
NON-STANDARD WORK SCHEDULE, TRAVEL OR ENVIRONMENT REQUIREMENTS
10-15% domestic travel possible .
Work Location Assignment: Hybrid
OTHER JOB DETAILS:
Last Date to Apply for Job: April 19, 2024
Relocation assistance may be available based on business needs and/or eligibility.
Sunshine Act
Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider’s name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.
EEO & Employment Eligibility
Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer. This position requires permanent work authorization in the United States.
Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer.
