Medical Information Customer Experience Specialist CDD/mission 5 mois

Pfizer Inc.

Rives de Paris, France

Job posting number: #7198621 (Ref:pf-4901687)

Posted: December 5, 2023

Job Description


Providing Medical Information about Pfizer medications to healthcare professionals and consumers.

The candidate must be located in Paris, France.

Duties will include:

  • The Medical Information Customer Experience Specialist (MICES) provides technical and medical information with high degree of quality customer service in the local language.
  • Researching and preparing responses for health care professionals and members of the public. Working with cross functional teams across the region in a diverse team and dynamic environment

Frontline Medical Information Request Management:

  • Research and respond to inquiries received via phone, email, internet or mail within the required timelines and standards.
  • Document the inquiry and response accurately and completely according to relevant Standard Operating Procedure (SOP)/ Work Instruction (WI), and regulatory guidelines.
  • Identify and record, or triage to responsible designee, adverse events and product quality
    complaints as well as process fulfillment.
  • Provide response in customer’s local language using approved resources in English.
  • Ensure continuity and quality of service for customers across all countries of cover by supporting Operations Manager and relevant MI colleagues.
  • Identify continuous improvement (CI) opportunities to improve processes and take an active role in implementation of process improvement.
  • May be required to provide training and support to other team members.


Degree in Life Sciences/Healthcare (Pharmacy degree preferred)

Fluent English (C1) and native French.

Experience in customer service : At least 1 year of experience in medical information or another relevant field.

Work Location Assignment: Flexible - Remote work is possible (except during probation period) - 12 days per month

Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.



Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer.

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More Info

Job posting number:#7198621 (Ref:pf-4901687)
Application Deadline:Open Until Filled
Employer Location:Pfizer Inc.
New York,New York
United States
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