Job Description

Job Description---

Title- Intermediate Technology Support Specialist
Team-IT Mission Support

Are you a driven IT professional continuously looking for innovative ways to fine-tune processes and systems?
Technology Support Specialists play a critical role on the OU IT Mission Support team with responsibility for delivering IT services, managing administrative/academic relationships, and establishing technology support and strategies for service areas. Specialists support and meet technology needs that align with the culture, goals, and needs of the service area and must have broad technology experience. These important positions will coordinate and manage the process of service delivery, technology integration, and collaborative solution building. This particular role will be embedded in the College of Allied Health.
Duties:
Configures hardware installations and system applications.
Installs all computer hardware and associate equipment and all software. packages.
Performs diagnostic testing and troubleshooting.
Resolves IT issues in a timely manner.
Communicates with employees to discuss problems.
Assists employees through the process of fixing software, e-mail, web, and other application issues.
Prioritizes workload to ensure the most critical issues and resolved first.
Documents common support procedures that employees can follow.
May provide support remotely.
Ensures optimal performance of the system by working with external software and hardware consultants and manufacturer representatives.
Performs various duties as needed to successfully fulfill the function of the position.

Job Requirements---

Required Education: Bachelors degree

36 months experience as IT Help Desk, Client Support, or related field.
Equivalency/Substitution: Will accept 48 months related experience in lieu of the Bachelor's degree for a total of 84 months related experience.

Skills:

Proven record of delivering exceptional customer service and building relationships with customers.
Support faculty and staff (hardware, peripherals, and OS/software installation support)
Knowledge of different applications and systems.
Ability to diagnosis and solve IT problems.
Knowledge of remote desktop applications.
Strong analytical and problem-solving skills.
Ability to communicate verbally and in writing.
Excellent interpersonal skills.
Willingness to learn new technologies and tackle challenging problems.·
Proven performance delivering contract-based service to customers.
Strong oral and written communication skills.·
Must possess knowledge of current personal computer hardware, operating systems, client/server, and network technologies, including printers and peripheral devices.
Working Conditions:

Physical: Sit for prolonged periods of time. Use of a computer. Manual dexterity. Communicate effectively and listens.
Environmental: Standard Office Work Environment.