REMOTE Lead Systems Analyst- Epic

City of Hope

Irwindale, CA

Job posting number: #7098325 (Ref:10016294)

Posted: May 20, 2022

Application Deadline: Open Until Filled

Job Description

About City of Hope
City of Hope is an independent biomedical research and treatment organization for cancer, diabetes and other life-threatening diseases.
Founded in 1913, City of Hope is a leader in bone marrow transplantation and immunotherapy such as CAR T cell therapy. City of Hope’s translational research and personalized treatment protocols advance care throughout the world. Human synthetic insulin, monoclonal antibodies and numerous breakthrough cancer drugs are based on technology developed at the institution.  AccessHope™, a subsidiary launched in 2019 serves employers and their health care partners by providing access to City of Hope’s specialized cancer expertise.
A National Cancer Institute-designated comprehensive cancer center and a founding member of the National Comprehensive Cancer Network, City of Hope is ranked among the nation’s “Best Hospitals” in cancer by U.S. News & World Report and received Magnet Recognition from the American Nurses Credentialing Center. Its main campus is located near Los Angeles, with additional locations throughout Southern California and in Arizona.

City of Hope’s commitment to Diversity, Equity and Inclusion
We believe diversity, equity and inclusion is key in serving our mission to provide compassionate patient care, drive innovative discovery, and advance vital education focused on eliminating cancer and diabetes in all of our communities.  Our commitment to Diversity, Equity and Inclusion ensures we bring the full range of skills, perspectives, cultural backgrounds and experiences to our work -- and that our teams align with the people we serve in order to build trust and understanding.  We are dedicated to fostering a community that embraces diversity - in ideas, backgrounds and perspectives; this is reflected in our work and represented in our people.

Position Summary
The Lead Systems Analyst – Epic role is position reports to the Manager, Epic Department Apps (Application Manager).  Responsibilities of this role include: Oversight of day-to-day activities of assigned analysts, including prioritization of work and coordination of resources; Review and resolution of identified issues, and risks, and escalations, and; Reporting of progress, status, and issue escalations into the Application Manager when necessary. Works with other team leads to coordinate system design, build, testing, training, and go-live activities. Provides leadership and best practice build standards to the design and development of Connect Hope Epic applications.

Key Responsibilities include:

  • Leads Application Analysts under the direction of the Application Manager.
  • Plans and oversees the team work activities including prioritization of work, coordination of resources, and meeting plans.
  • Ensures timely completion of high-quality deliverables including but not limited to, project plans, design documentations, build audits, testing plans and scripts, training curriculum and activation plans.
  • Actively supports operational and project work streams. 
  • Ensures deliverables are completed in accordance with City of Hope governance structure.
  • Ensures ticket submissions are complete, thorough and assigned in a timely manner.
  • Escalates non-resolved issues to the Application Manager and across teams as needed
  • Communicates status of work plans for tasks, issues, and risks, in a timely manner to the Application Manager and across teams as needed.
  • Ensures best practice is followed by:
  • Activities of one team do not adversely impact activities of another team.
  • Changes are combined when appropriate to avoid duplicate effort.
  • Thorough testing of build is conducted to minimize problems at Go Live.
  • Participates in team meetings to discuss team and project related activities, issues, changes, communications and updates.
  • Ensures team decisions are made in a timely fashion.
  • Responsible for onboarding newly hired team members and instructing them on Connect Hope policies / procedures for the Epic System.
  • Ensures team adheres to processes.
  • Collaborates with other teams within and outside of ConnectHope 
  • Performs Application build assignments.


  • Proven ability to perform business analysis and apply technology 
  • Epic Application Certification and Epic implementation experience associated with assigned module
  • Minimum 5 years Information Technology experience or equivalent.
  • Possesses an understanding of computer system capabilities to address process requirements.


  • Applies Epic experience and training to team tasks and deliverables.
  • Ability to integrate process steps and handoffs across disciplines/departments and drive teams to decisions.
  • Acts as user liaison between clinical or business departments and Information Systems; providing domain expertise and experience for multiple interacting healthcare departments.  
  • Leads others to adhere to established industry best practices, standards, and quality.   
  • Maintains a positive image when dealing with department personnel and other City of Hope employees.  
  • Performs other related duties as assigned or requested.

Basic education, experience and skills required for consideration:

  • Bachelor's Degree
  • Experience may substitute for minimum education requirement
  • 8 + years of experience in systems analysis or
  • 5+ years of healthcare Information Technology experience, including3 years of Epic build experience
  • One (1) year of leadership/mentorship of a team, task force, project or assignment, or combination thereof, that would demonstrate the understanding of and ability to effectively lead others.

Required Certification/Licensure:

  • Relevant Epic Module or newly obtained Epic certification within six months of employment
  • For internal COH candidates, Epic certification shall be obtained within 9 months of transferring into the Epic project.

Preferred education experience and skills:

  • Master’s Degree or higher 
  • 1 year in an Epic team lead role, if external
  • PMP Certification
  • Cancer center experience
  • Previous implementation or upgrade
  • Healthcare experience in other acute care health care settings. Previous experience in the design, planning and implementation of CIS preferred.

Additional Information:

  • As a condition of employment, City of Hope requires staff to comply with all state and federal vaccination mandates.

City of Hope is committed to creating a diverse environment and is proud to be an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.

City of Hope is a community of people characterized by our diversity of thought, background and approach, but tied together by our commitment to care for and cure those with cancer and other life-threatening diseases. The innovation that our diversity produces in the areas of research, treatment, philanthropy and education has made us national leaders in this fight. Our unique and diverse workforce provides us the ability to understand our patients' needs, deliver compassionate care and continue the quest for a cure for life-threatening diseases. At City of Hope, diversity and inclusion is a core value at the heart of our mission. We strive to create an inclusive workplace environment that engages all of our employees and provides them with opportunities to develop and grow, both personally and professionally. Each day brings an opportunity to strengthen our work, leverage our different perspectives and improve our patients’ experiences by learning from others. Diversity and inclusion is about much more than policies and campaigns. It is an integral part of who we are as an institution, how we operate and how we see our future.

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More Info

Job posting number:#7098325 (Ref:10016294)
Application Deadline:Open Until Filled
Employer Location:City of Hope
United States
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