Information Specialist

Case Western Reserve University

Cleveland, OH

Job posting number: #7097777

Posted: April 8, 2022

Application Deadline: Open Until Filled

Job Description

Job Description

The Center for International Affairs is the hub for international initiatives at Case Western Reserve University, serving as a primary resource for international students for their social, emotional, and immigration needs and for all students interested in studying abroad. The Information Specialist is responsible for data analysis, database management, and understanding the application and immigration processes for both study abroad students and international students. This position requires a familiarity with the university and its administrative and academic structure. The information specialist will also manage study abroad partner information, student applications, and student data in order to support the functions of education abroad, in addition to having a working knowledge of U.S. Customs and Immigration (USCIS) and Department of State (DOS) F-1 and J-1 student regulations and procedures. In order to comply with government requirements for study abroad and international students, the information specialist will prepare detailed statistical reports and audits for the university, organizations, and government agencies. The information specialist will be knowledgeable on Center systems so that the operation runs smoothly.


Generate statistical data and provide data analysis on study abroad students and international students for departmental audits, university administrators, community organizations, and governmental agencies. Prepare the annual Open Doors Report (Study abroad and International student statistics sent to the Institute of International Education). (25%)
Provide expertise and strategic insight on office databases and systems (including, but not limited to, Terra Dotta, MoveOn, and the Student and Exchange Visitor Information System (SEVIS)). Serve as a resource to the office on these systems and be able to train others on their use. Create and maintain office data pages in Tableau visualization software and be able to strategize on its use with the Center. Stay current on new features and advancements for all Center technological systems and be able to advise the Center on these changes and work to make existing processes more efficient as needed. (25%)
Administer the study abroad database by creating program information pages, managing student information, and creating study abroad application materials. Lead the communication of reminders to students studying abroad who still have outstanding items to complete. Coordinate the processing of transcripts for students who have studied abroad, from pre-departure to returnee student status. Support students using the database systems as they progress through the application, preparation, departure, and returning stages of their study abroad experience. (25%)
Assist with managing the databases and systems for the Office of International Student Services. Serve as Designated School Official (DSO) and Alternate Responsible Officer (ARO) for Case Western Reserve University. Create new student records in Terra Dotta and SEVIS; accurately and efficiently prepare government documents (I-20 and DS-2019 Forms) for visa eligibility and ensure that they are sent out in a timely manner; monitor SEVIS processing; and develop queries and produce reports. Advise students in a limited role using educated judgment and discretion in making decisions related to Case Western Reserve University’s compliance with SEVIS and immigration regulations. (20%)


Perform other duties as assigned. (5%)


Department: Continuous work with the staff of the Center for International Affairs to ensure that data is gathered and implemented correctly.

University: Regular contact with Academic Departments to assist in admitting/bringing international students (degree-seeking and exchange) to Case Western Reserve University and helping students to maintain their status. Regular contact with faculty and staff in building international travel applications. Regular contact with Undergraduate Admissions, Undergraduate Studies, Graduate Studies, Student Advancement, Student Employment, and Payroll. Periodic contact with University Technology Services.

External: Occasional contact with the U.S. Citizenship and Immigration Services, Embassies, and Educational Consulates. Contact with SEVIS and TerraDotta software help desks.

Students: Daily interaction with undergraduate and graduate students processing study abroad applications or seeking basic immigration information. Daily contact with an undergraduate student worker.


This position has no direct supervision of staff employees.


Experience: Bachelor’s degree and 1 year of related experience or High School education and 5 years related experience required. Experience in higher education or related field, with data management experience preferred. Must have US Citizenship or lawful permanent residence in order to qualify as a DSO and an ARO.


Excellent skills in database programs, tools, and technology.
Advanced knowledge of Microsoft Windows and other software applications.
Excellent oral and written communication skills.
Good problem solving and organizational skills.
Strong attention to detail and ability to manage multiple priorities through constant interruption.
Interest in and appreciation of cultural diversity.
Ability to meet consistent attendance.
Ability to interact with colleagues, supervisors and customers face to face.

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