Coordinator, Medical Staff Credentials

City of Hope

Duarte, CA

Job posting number: #7095429 (Ref:10015546)

Posted: May 20, 2022

Application Deadline: Open Until Filled

Job Description

About City of Hope

City of Hope is an independent biomedical research and treatment organization for cancer, diabetes and other life-threatening diseases.

Founded in 1913, City of Hope is a leader in bone marrow transplantation and immunotherapy such as CAR T cell therapy. City of Hope’s translational research and personalized treatment protocols advance care throughout the world. Human synthetic insulin, monoclonal antibodies and numerous breakthrough cancer drugs are based on technology developed at the institution.  AccessHope™, a subsidiary launched in 2019 serves employers and their health care partners by providing access to City of Hope’s specialized cancer expertise.

A National Cancer Institute-designated comprehensive cancer center and a founding member of the National Comprehensive Cancer Network, City of Hope is ranked among the nation’s “Best Hospitals” in cancer by U.S. News & World Report and received Magnet Recognition from the American Nurses Credentialing Center. Its main campus is located near Los Angeles, with additional locations throughout Southern California and in Arizona.

City of Hope’s commitment to Diversity, Equity and Inclusion

We believe diversity, equity and inclusion is key in serving our mission to provide compassionate patient care, drive innovative discovery, and advance vital education focused on eliminating cancer and diabetes in all of our communities.  Our commitment to Diversity, Equity and Inclusion ensures we bring the full range of skills, perspectives, cultural backgrounds and experiences to our work -- and that our teams align with the people we serve in order to build trust and understanding.  We are dedicated to fostering a community that embraces diversity - in ideas, backgrounds and perspectives; this is reflected in our work and represented in our people.

Position Summary:

The Credentials Coordinator is assigned the primary responsibility of medical staff credentialing activities and all related activities. 

Key Responsibilities include:        

  • Attends the Medical Staff Credentials Committee, the Interdisciplinary Practice Committee meetings and other meetings of the Medical Staff as assigned for the purpose of providing documentation of meetings and meeting follow-up, as delegated, and to act as a resource of information concerning medical staff issues.
  • Maintains credentials files for Medical Staff members and Allied Health Professional Staff.
  • Maintains current knowledge and interpretation of recommendations by the Joint commission, NCQA, State, and other regulatory agency standards.
  • Has a working knowledge and understanding of Medical Staff Bylaws, Rules and Regulations, policies, procedures, and standardized procedures/protocols, and their application.
  • Primarily responsible for processing Medical Staff and Allied Health Professional Staff applications and reapplications, Temporary Privilege applications (as assigned), and collaborate in the implementation of procedures and workflows for credentialing tasks.
  • Shares responsibility for incoming telephone calls to the MSSD with other department staff.
  • Process clinical visitation-observations pursuant to Medical Staff policy.
  • Assists with preparation of Governing Board approval credentialing/privileging letters.
  • Responsible for accurate medical staff information management data entry keeping in mind the integrity of electronic credentials files.
  • Works closely and communicates directly with the Department/Division Office Directors/Managers in coordinating the application and/or reapplication process.
  • Assists with tracking and monitoring of proctoring requirements.
  • Assists in preparing for all accreditation surveys.
  • Assists with coordination and dissemination Medical Staff mailings, as needed.
  • Provides coverage for the medical Staff Coordinator, Credentialing Analyst, or Director/Manager as necessary, including committee/department meeting attendance.
  • Keeps abreast of changing accreditation requirements by participating in education programs and networking activities.
  • Follows established City of Hope and department policies, procedures, objectives, performance improvement, attendance, safety, environmental, and infection control guidelines.  Practices a high level of integrity and honesty in maintaining confidentiality.

Basic education, experience and skills required for consideration:

  • High School diploma or equivalent.
  • Experience may substitute for minimum education requirements.
  • Two years of experience as a medical staff assistant or credentials coordinator, or a minimum of three years experience in an administrative Assistant, preferably in a hospital or other medical/clinical setting.

Preferred Education:

  • Two years of college credit, preferred, or college courses in Medical Terminology, Business English, Written Composition.

Preferred Certification/Licensure:

  • Certification from the National Association of Medical Staff Services as a CMSC (Certified Medical Staff Coordinator) or CPCS (Certified Professional Credentialing Specialist).

Additional Information:

  • As a condition of employment, City of Hope requires staff to comply with all state and federal vaccination mandates.

City of Hope is committed to creating a diverse environment and is proud to be an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.


City of Hope is a community of people characterized by our diversity of thought, background and approach, but tied together by our commitment to care for and cure those with cancer and other life-threatening diseases. The innovation that our diversity produces in the areas of research, treatment, philanthropy and education has made us national leaders in this fight. Our unique and diverse workforce provides us the ability to understand our patients' needs, deliver compassionate care and continue the quest for a cure for life-threatening diseases. At City of Hope, diversity and inclusion is a core value at the heart of our mission. We strive to create an inclusive workplace environment that engages all of our employees and provides them with opportunities to develop and grow, both personally and professionally. Each day brings an opportunity to strengthen our work, leverage our different perspectives and improve our patients’ experiences by learning from others. Diversity and inclusion is about much more than policies and campaigns. It is an integral part of who we are as an institution, how we operate and how we see our future.

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More Info

Job posting number:#7095429 (Ref:10015546)
Application Deadline:Open Until Filled
Employer Location:City of Hope
United States
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