Lab Computer Support Technician

Indiana State University

Terre Haute, IN

Job posting number: #7076881

Posted: April 12, 2021

Application Deadline: Open Until Filled

Job Description

Knowledge, Skills and Abilities Able to adapt to change, Able to assemble, analyze and present data, Able to learn and retain information, Able to multitask, Able to plan, organize, and implement projects in a timely manner, Able to read English, understand, and follow verbal and written instructions, Able to work both independently and collaboratively, Able to work carefully and politely around others, Able to work well with others, Attention to detail, Demonstration of high ethical standards, integrity, professionalism, politeness, and courteousness, Excellent customer service skills, Excellent interpersonal, organizational, planning, teambuilding and problem solving skills, Proficiency with Microsoft Office and other computer applications, Willing to interact with students, Willing to work extended hours during events and peak seasons, when required
Other Knowledge, Skills and Abilities
NCAA Guidelines
All employees and staff of ISU are bound by all NCAA, Missouri Valley Conference and institutional rules and regulations pertaining to intercollegiate athletics and must conduct themselves in accordance therewith. For more complete information on the duties and obligations of ISU employees and staff in this regard, employees and staff should contact the Compliance Office in the ISU Athletic Department.

No ISU employee (whether paid or a volunteer) shall knowingly influence others to furnish the NCAA or an ISU investigator/compliance officer false or misleading information concerning an individual’s involvement in or knowledge of matters relevant to a possible violation of an NCAA regulation. Failure to abide by this term of employment shall constitute unethical conduct as defined by the NCAA and may result in immediate suspension and/or termination of the employment relationship with ISU.

Job Duties
Essential Duties and Responsibilities
Each Computer Support Technician’s duties include, but are not limited to: 1. Maintain operability of lab machines and troubleshoot any hardware or software problems. 2. Assist with the maintenance of operational equipment. 3. Utilize lab group servers: Mac Image Server, Image Storage Server, DeepFreeze/Labstats, Lab IM system – Spark 4. Create and rollout software images to ISU computer labs 5. Update labs during University breaks to stay current on multiple fronts with minimal impact to ISU students 6. Install new software in labs as requested by labs and approved by supervisors 7. Create scripts to assist with lab updates, installs, or other beneficial tasks 8. Coordinate with faculty/staff to assist in labs as needed. 9. Perform research and testing of new software and technology. 10. Write-up documentation on procedures and solutions that is beneficial to the rest of the group. 11. Assist Lab Customer Service Representatives and Printer Support Technicians 12. Use work order tracking software to keep track of work orders (including creating and updating tickets). 13. Other duties as assigned.

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