Medical Assistant / Associate
Ann Arbor, MI
Job posting number: #7075422
Posted: February 24, 2021
Application Deadline: Open Until Filled
Job DescriptionJob Summary
We, the staff and faculty of the Frankel Cardiovascular Center (FCVC) team, are committed to advancing medicine and serving humanity through living and teaching our core values of Respect, Compassion, Collaboration, Innovation, and Commitment to Excellence.
Each FCVC employee is expected to understand and demonstrate that in every interaction we represent our entire organization in the care we provide and in the courtesies we extend to patients, families, and each respective team member. The FCVC is dedicated to partnering with patients and families to deliver the safest and highest quality of health care.
As part of the MA team you will provide clinical assistance by assisting patients and providers. Perform general support services within the FCVC outpatient vascular surgery, cardiology and cardiac surgery clinics.
Excellent service is an expected and integral part of the FCVC culture. To be considered for this position, a cover letter is required and should be attached as the first page with your resume. The cover letter should address each of the following points in about 50 words or less:
Describe your background and qualifications and why you believe you would be a good fit for this position at the FCVC.
Outline your service excellence skills and experience which would be applicable to this position.
In your most recent position, how was service excellence emphasized.
Describe a situation in which a customer or colleague was upset and the steps you took to resolve the issue to a reasonable conclusion.
Why work for the Cardiovascular Center?
From outpatient visits and tests to surgery and recovery, the Cardiovascular Center serves as a central location for coordinated, top-quality cardiovascular care from our highly skilled medical and surgical teams. Together with inpatient units in University Hospital, outpatient clinics located throughout the local area, and specialized care for children with congenital heart defects at C.S. Mott Children's Hospital, the building makes U-M's nationally recognized cardiovascular care convenient and accessible to all.
The Frankel Cardiovascular Center is designed to create a calm and healing environment for patients and visitors. Indoor and outdoor healing gardens, rooms for quiet reflection, a patient education center, valet parking, a heart-healthy cafe and art-filled halls are just some of the features geared toward patients and families.