TELEPHONE TRIAGE RN

H. Lee Moffitt Cancer Center

Tampa, FL

Job posting number: #7071262 (Ref:hlj_27744)

Posted: October 22, 2020

Application Deadline: Open Until Filled

Job Description

<p><span style="line-height: normal;"><font face="Calibri"><font size="3"><font color="#000000">Moffitt Cancer Center is currently looking for a <b>Triage Specialist</b></font></font><font color="#000000"><font size="3">. </font></font></font></span></p><p><span style="line-height: normal;"><b><u><span style="text-decoration: none;"><font color="#000000"><font face="Calibri"><font size="3">&nbsp;</font></font></font></span></u></b></span></p><p><span style="line-height: normal;"><font size="3"><font color="#000000"><font face="Calibri"><b><u>Position Highlights</u></b>:</font></font></font></span></p><ul> <li><span style="font-style: normal;"><span style="font-weight: normal;">Provides professional nursing triage services and health advice to patients over the phone</span></span></li> <li><span style="font-size: 11pt;"><span style="color: rgb(0, 0, 0);"><span style="font-family: &quot;Calibri&quot;,&quot;sans-serif&quot;;"><span style="font-style: normal;"><span style="font-weight: normal;">Performs a detailed evaluation of patient symptoms and provides appropriate medical advice on treating symptoms and/ or recommendations for escalating treatment.</span></span></span></span></span></li> <li><span style="font-size: 11pt;"><span style="color: rgb(0, 0, 0);"><span style="font-family: &quot;Calibri&quot;,&quot;sans-serif&quot;;"><span style="font-style: normal;"><span style="font-weight: normal;">Follows established procedures and protocols and documents call as required.</span></span></span></span></span></li> <li><span style="font-size: 11pt;"><span style="color: rgb(0, 0, 0);"><span style="font-family: &quot;Calibri&quot;,&quot;sans-serif&quot;;"><span style="font-style: normal;"><span style="font-weight: normal;">Serves as the initial nursing contact for the incoming calls and delivers individualized nursing care to patients in accordance to Moffitt guidelines, nursing care standards and Moffitt policies and procedures. Other duties assigned by Manager.</span></span></span></span></span></li></ul><p style="margin-bottom: 13px;"><b><u><font color="#000000"><font face="Calibri"><font size="3">Responsibilities:</font></font></font></u></b></p><ul> <li><span style="font-style: normal;"><span style="font-weight: normal;">Thoroughly assesses information given over the phone from the patient. Could include information such as symptoms, current medications, insurance etc.</span></span></li> <li><span style="font-size: 11pt;"><span style="color: rgb(0, 0, 0);"><span style="font-family: &quot;Calibri&quot;,&quot;sans-serif&quot;;"><span style="font-style: normal;"><span style="font-weight: normal;">From information given, is able to problem solve, answer and complete as many calls as possible in a timely fashion.</span></span></span></span></span></li> <li><span style="font-size: 11pt;"><span style="color: rgb(0, 0, 0);"><span style="font-family: &quot;Calibri&quot;,&quot;sans-serif&quot;;"><span style="font-style: normal;"><span style="font-weight: normal;">Communicates patient data to appropriate members of the healthcare team. If unable to triage phone call on her/ his own, gets pertinent information from the appropriate staff member and then addresses the situation with the patients.</span></span></span></span></span></li> <li><span style="font-size: 11pt;"><span style="color: rgb(0, 0, 0);"><span style="font-family: &quot;Calibri&quot;,&quot;sans-serif&quot;;"><span style="font-style: normal;"><span style="font-weight: normal;">Establishes effective communication to facilitate an interdisciplinary approach to the total management of the patient.</span></span></span></span></span></li> <li><span style="font-size: 11pt;"><span style="color: rgb(0, 0, 0);"><span style="font-family: &quot;Calibri&quot;,&quot;sans-serif&quot;;"><span style="font-style: normal;"><span style="font-weight: normal;">Provides patient education throughout diagnosis and treatment process.</span></span></span></span></span></li></ul><p style="margin-bottom: 13px;"><font face="Calibri"><b><u><font color="#000000"><font size="3">The Ideal Candidate will have the following qualifications</font></font></u></b><font color="#000000"><font size="3">:</font></font></font></p><ul> <li><span style="font-style: normal;"><span style="font-weight: normal;">5 years of oncology experience as a registered nurse</span></span></li> <li><span style="font-size: 11pt;"><span style="color: rgb(0, 0, 0);"><span style="font-family: &quot;Calibri&quot;,&quot;sans-serif&quot;;"><span style="font-style: normal;"><span style="font-weight: normal;">Strong assessment skills</span></span></span></span></span></li> <li><span style="font-size: 11pt;"><span style="color: rgb(0, 0, 0);"><span style="font-family: &quot;Calibri&quot;,&quot;sans-serif&quot;;"><span style="font-style: normal;"><span style="font-weight: normal;">Excellent listening and communication skills; ability to remain calm in crisis situations; good problem solving and organizational skills.</span></span></span></span></span></li></ul><p style="margin-bottom: 13px;"><font face="Calibri"><b><u><font color="#000000"><font size="3">Credentials and Qualifications</font></font></u></b><font color="#000000"><font size="3">: </font></font></font></p><ul> <li><span style="font-style: normal;"><span style="font-weight: normal;">ASN degree from an ACEN or CCNE accredited institution with 5 years of nursing experience AND enrolled in an ACEN or CCNE accredited BSN program to be completed within 3 years</span></span><br /> <span style="font-size: 11pt;"><span style="color: rgb(0, 0, 0);"><span style="font-family: &quot;Calibri&quot;,&quot;sans-serif&quot;;"><span style="font-style: normal;"><span style="font-weight: normal;">OR</span></span></span></span></span></li> <li><span style="font-size: 11pt;"><span style="color: rgb(0, 0, 0);"><span style="font-family: &quot;Calibri&quot;,&quot;sans-serif&quot;;"><span style="font-style: normal;"><span style="font-weight: normal;">BSN degree from an ACEN or CCNE accredited institution with 5 years of nursing experience</span></span></span></span></span></li> <li><span style="font-size: 11pt;"><span style="color: rgb(0, 0, 0);"><span style="font-family: &quot;Calibri&quot;,&quot;sans-serif&quot;;"><span style="font-style: normal;"><span style="font-weight: normal;">5 years of nursing experience</span></span></span></span></span></li> <li><span style="font-size: 11pt;"><span style="color: rgb(0, 0, 0);"><span style="font-family: &quot;Calibri&quot;,&quot;sans-serif&quot;;"><span style="font-style: normal;"><span style="font-weight: normal;">Florida RN License</span></span></span></span></span></li> <li><span style="font-size: 11pt;"><span style="color: rgb(0, 0, 0);"><span style="font-family: &quot;Calibri&quot;,&quot;sans-serif&quot;;"><span style="font-style: normal;"><span style="font-weight: normal;">BLS Certification</span></span></span></span></span></li></ul><p style="margin-bottom: 13px;"><b><font face="Calibri"><u><font color="#000000"><font size="3">Posting Title</font></font></u><font color="#000000"><font size="3">: Triage Specialist</font></font></font></b></p><p style="margin-bottom: 13px;"><font color="#000000"><font face="Calibri"><font size="3">Pre-Qualification Questions</font></font></font></p><p style="margin-bottom: 13px;"><font color="#000000"><font face="Calibri"><font size="3">Do you meet the following educational requirement?</font></font></font></p><p style="margin-bottom: 13px;"><font color="#000000"><font face="Calibri"><font size="3">- ASN degree from an ACEN or CCNE accredited institution with 5 years of nursing experience AND enrolled in an ACEN or CCNE accredited BSN program to be completed within 3 years</font></font></font></p><p style="margin-bottom: 13px;"><font color="#000000"><font face="Calibri"><font size="3">OR</font></font></font></p><p style="margin-bottom: 13px;"><font color="#000000"><font face="Calibri"><font size="3">- BSN degree from an ACEN or CCNE accredited institution with 5 years of nursing experience</font></font></font></p><p style="margin-bottom: 13px;"><font color="#000000"><font face="Calibri"><font size="3">Do you meet the following requirements?</font></font></font></p><p style="margin-bottom: 13px;"><font color="#000000"><font face="Calibri"><font size="3">- Valid Florida RN License</font></font></font></p><p style="margin-bottom: 13px;"><font color="#000000"><font face="Calibri"><font size="3">&nbsp;</font></font></font></p><p style="margin-bottom: 13px;"><b><u><font color="#000000"><font face="Calibri"><font size="3">Ranking Questions:</font></font></font></u></b></p><ul> <li><span style="font-style: normal;"><span style="font-weight: normal;">I have working knowledge in identifying documents, and providing patient education based on learning needs of the patient.</span></span></li> <li><span style="font-size: 11pt;"><span style="color: rgb(0, 0, 0);"><span style="font-family: &quot;Calibri&quot;,&quot;sans-serif&quot;;"><span style="font-style: normal;"><span style="font-weight: normal;">I have working experience in evidence based improvement activities related to area of patient care and processes.</span></span></span></span></span></li> <li><span style="font-size: 11pt;"><span style="color: rgb(0, 0, 0);"><span style="font-family: &quot;Calibri&quot;,&quot;sans-serif&quot;;"><span style="font-style: normal;"><span style="font-weight: normal;">I have 5 years of oncology experience in a hospital or outpatient setting.</span></span></span></span></span></li> <li><span style="font-size: 11pt;"><span style="color: rgb(0, 0, 0);"><span style="font-family: &quot;Calibri&quot;,&quot;sans-serif&quot;;"><span style="font-style: normal;"><span style="font-weight: normal;">I have nursing experience in oncology.</span></span></span></span></span></li> <li><span style="font-size: 11pt;"><span style="color: rgb(0, 0, 0);"><span style="font-family: &quot;Calibri&quot;,&quot;sans-serif&quot;;"><span style="font-style: normal;"><span style="font-weight: normal;">I have nursing experience coordinating and facilitating care among multiple disciplines.</span></span></span></span></span></li> <li><span style="font-size: 11pt;"><span style="color: rgb(0, 0, 0);"><span style="font-family: &quot;Calibri&quot;,&quot;sans-serif&quot;;"><span style="font-style: normal;"><span style="font-weight: normal;">I have nursing experience facilitating timely needs of a large patient panel.</span></span></span></span></span></li></ul><p style="margin-bottom: 13px;"><font color="#000000"><font face="Calibri"><font size="3">&nbsp;</font></font></font></p><p style="margin-bottom: 13px;"><font color="#000000"><font face="Calibri"><font size="3">&nbsp;</font></font></font></p>Rich Text Editor, Posting_JobSummaryEditor toolbarsDocument Source Preview PrintClipboard/Undo CutKeyboard shortcut Ctrl+X CopyKeyboard shortcut Ctrl+C PasteKeyboard shortcut Ctrl+V Paste as plain textKeyboard shortcut Ctrl+Shift+V Paste from Word UndoKeyboard shortcut 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Moffitt Cancer Center is currently looking for a Triage Specialist.

 

Position Highlights:

  • Provides professional nursing triage services and health advice to patients over the phone
  • Performs a detailed evaluation of patient symptoms and provides appropriate medical advice on treating symptoms and/ or recommendations for escalating treatment.
  • Follows established procedures and protocols and documents call as required.
  • Serves as the initial nursing contact for the incoming calls and delivers individualized nursing care to patients in accordance to Moffitt guidelines, nursing care standards and Moffitt policies and procedures. Other duties assigned by Manager.

Responsibilities:

  • Thoroughly assesses information given over the phone from the patient. Could include information such as symptoms, current medications, insurance etc.
  • From information given, is able to problem solve, answer and complete as many calls as possible in a timely fashion.
  • Communicates patient data to appropriate members of the healthcare team. If unable to triage phone call on her/ his own, gets pertinent information from the appropriate staff member and then addresses the situation with the patients.
  • Establishes effective communication to facilitate an interdisciplinary approach to the total management of the patient.
  • Provides patient education throughout diagnosis and treatment process.

The Ideal Candidate will have the following qualifications:

  • 5 years of oncology experience as a registered nurse
  • Strong assessment skills
  • Excellent listening and communication skills; ability to remain calm in crisis situations; good problem solving and organizational skills.

Credentials and Qualifications:

  • ASN degree from an ACEN or CCNE accredited institution with 5 years of nursing experience AND enrolled in an ACEN or CCNE accredited BSN program to be completed within 3 years
    OR
  • BSN degree from an ACEN or CCNE accredited institution with 5 years of nursing experience
  • 5 years of nursing experience
  • Florida RN License
  • BLS Certification

Posting Title: Triage Specialist

Pre-Qualification Questions

Do you meet the following educational requirement?

- ASN degree from an ACEN or CCNE accredited institution with 5 years of nursing experience AND enrolled in an ACEN or CCNE accredited BSN program to be completed within 3 years

OR

- BSN degree from an ACEN or CCNE accredited institution with 5 years of nursing experience

Do you meet the following requirements?

- Valid Florida RN License

 

Ranking Questions:

  • I have working knowledge in identifying documents, and providing patient education based on learning needs of the patient.
  • I have working experience in evidence based improvement activities related to area of patient care and processes.
  • I have 5 years of oncology experience in a hospital or outpatient setting.
  • I have nursing experience in oncology.
  • I have nursing experience coordinating and facilitating care among multiple disciplines.
  • I have nursing experience facilitating timely needs of a large patient panel.

 



Mission To create a Moffitt culture of diversity and inclusion as we strive to contribute to the prevention and cure of cancer. Vision Moffitt Cancer Center is recognized as the model wherein the diversity of our employees and communities is valued and supported as essential components to contributing to the prevention and cure of cancer. The cancer center is an equal opportunity employer. It is the policy of the cancer center to prohibit unlawful discrimination and harassment of any type and to afford equal employment opportunities to workforce members and applicants, regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, disability, genetic information, veteran’s status or any other characteristic protected by federal, state or local law.


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More Info

Job posting number:#7071262 (Ref:hlj_27744)
Application Deadline:Open Until Filled
Employer Location:H. Lee Moffitt Cancer Center
Tampa,Florida
United States
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